Enterprise Sales - Account Manager (Melaka)

Job Description

The Account Manager (Enterprise Sales) is responsible for managing a defined portfolio of accounts, focusing on both acquiring new business and developing existing relationships to achieve divisional sales revenue targets. Acting as the primary liaison between customers and internal crossfunctional teams, the role ensures that client business requirements are met effectively. The Account Manager drives growth through strategic execution in direct and indirect sales channels, manages the full sales cycle from acquisition to closure, and actively competes to win market share from competitors. In addition, the role requires consistent account planning, pipeline management, sales forecasting, and reporting, while providing valuable feedback on network quality and customer issues to enhance the overall client experience. 

Responsibilities

• Manage a designated portfolio of accounts, driving acquisition and development of new business opportunities to achieve divisional sales revenue targets.
• Serve as the primary liaison between customers and internal cross-functional teams to ensure business requirements are met.
• Implement strategies to generate new business and revenue growth through both direct and indirect sales channels on a monthly and yearly basis.
• Prepare and update Account Plan Documents for existing and new customers on a monthly basis.
• Develop and maintain a Weekly Visitation Plan, producing Sales Visitation Reports to support effective funnel management.
• Provide accurate Sales Closure forecasts on a weekly and monthly basis, ensuring timely submission of proposals and quotations.
• Deliver feedback on network quality and customer concerns to relevant stakeholders to enhance customer satisfaction.
• Oversee the full account management cycle, from business acquisition through to delivery of customer outcomes.
• Actively pursue opportunities to capture competitors’ customers within the assigned segment.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field (or equivalent experience).
• Proven track record in enterprise sales, account management, or business development, preferably in the [telecommunications/ IT/ technology] industry.
• Strong understanding of B2B sales processes, including prospecting, solution selling, and contract negotiation.
• Excellent communication, presentation, and interpersonal skills with the ability to engage effectively with C-level executives and key decision-makers.
• Demonstrated ability to meet or exceed sales targets and manage complex sales cycles.
• Strong analytical and problem-solving skills with experience in preparing sales forecasts, account plans, and pipeline reports.
• Ability to work collaboratively across cross-functional teams to deliver customer-focused solutions.
• Proficiency in CRM tools and Microsoft Office Suite (Excel, PowerPoint, Word).
• Self-motivated, results-driven, and adaptable to a fast-paced, competitive environment.
• Willingness to travel as required for client meetings and business development activities.