Enterprise Business - Business Support (Kuching, Sarawak) (Contract)

Job Description

Responsible for supporting Business Dealers and the Sales team in daily operational activities, dealer engagement, and post-sales service coordination. The role ensures smooth sales submissions, provides guidance on system processes, follows up on pending cases, and acts as the key liaison between dealers and backend support teams to resolve operational issues efficiently

Responsibilities

• Follow up with dealers daily on all pending cases.
• Assist in training new dealers and admin staff on the submission process.
• Support business dealers on post-sales service matters with backend teams (e.g. bill disputes, International Roaming activation, SIM replacement, unbarring requests, bill printing, back-end support, account restructuring, company info updates, handset delivery issues, etc.).
• Provide guidance to dealer admin teams on system operations for smoother submissions and to minimize rejections.
• Assist Biz Dealers and Direct Sales in checking account/ line information when they are out of office.
• Support the new dealer recruitment process, including documentation and onboarding guidance.
• Follow up on administrative documents required by HQ from dealers when needed.
• Support the Channel Manager in tracking and updating lead status from dealers on a weekly basis.
• Escalate complaint cases to the relevant departments and ensure timely follow-up.
• Assist the sales team with roadshow preparation.
• Compile and distribute Point of Sales Materials (POSM) in coordination with HQ.
• Support and participate in marketing events when required.
• Assist and participate in quarterly Biz Dealer operations update training.
• Be available for outstation travel when required.
• Support leaders on daily, submission tracking, and Gross Activation (GA) figure updates.

Requirements

• This role is 1-year under 3rd party outsource contract. 
• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum 1–2 years of experience in sales support, operations, or dealer management (telecommunications industry is an advantage).
• Strong communication and interpersonal skills to liaise effectively with dealers and internal teams.
• Good problem-solving skills with the ability to handle post-sales and operational issues efficiently.
• Familiar with backend systems and administrative processes is an added advantage.
• Able to multitask, work independently, and manage multiple follow-ups in a fast-paced environment.
• Detail-oriented with strong organizational and coordination skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Willing to travel outstation when required.
• A team player with a proactive attitude and willingness to support business and operational needs.