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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

UNIT HEAD, FRANCHISE MANAGEMENT

Date:  19 May 2026
Custom Field 2:  14834
Employment Type:  Permanent
City:  CELCOMDIGI SARAWAK REGIONAL CA
Description: 

Job Description

The Franchise Manager is responsible for managing the performance, day-to-day operations, and expansion of Postpaid, Device, and Fibre sales across controlled channel partners and outlets. This role involves nationwide and regional oversight, tactical sales program execution, and ensuring all activities align with company objectives and compliance standards.

Responsibilities

  • Manage performance and operations of Controlled Channel Partners and outlets.
  • Develop and expand Postpaid sales distribution to drive company sales.
  • Execute tactical sales programs and marketing campaigns.
  • Monitor in-store promotions and competitor activities.
  • Manage and ensure compliance of PandL.
  • Conduct audit and transaction monitoring of stores and coaching.
  • Manage property and ensure transactions are documented and reconciled.

Requirements

  • Education: Diploma/Degree in any field
  • 8 to 10 years of working experience in Dealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries
  • Must Possess Own Transportation with Valid Licenses
Business Unit:  SALES & RETAIL

Job Description

The Franchise Manager is responsible for managing the performance, day-to-day operations, and expansion of Postpaid, Device, and Fibre sales across controlled channel partners and outlets. This role involves nationwide and regional oversight, tactical sales program execution, and ensuring all activities align with company objectives and compliance standards.

Responsibilities

  • Manage performance and operations of Controlled Channel Partners and outlets.
  • Develop and expand Postpaid sales distribution to drive company sales.
  • Execute tactical sales programs and marketing campaigns.
  • Monitor in-store promotions and competitor activities.
  • Manage and ensure compliance of PandL.
  • Conduct audit and transaction monitoring of stores and coaching.
  • Manage property and ensure transactions are documented and reconciled.

Requirements

  • Education: Diploma/Degree in any field
  • 8 to 10 years of working experience in Dealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries
  • Must Possess Own Transportation with Valid Licenses

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


Job Segment: Franchise, Marketing Manager, Manager, Marketing, Retail, Management

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