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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

AUTOMATION & DIGITALIZATION OPS SPECIALIST

Date:  4 Jun 2026
Custom Field 2:  14629
Employment Type:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Job Description

The Automation and Transformation Specialist is responsible for leading strategic retail automation projects across various channels. This role involves spearheading solution development, providing expert guidance, identifying opportunities for automation, researching, evaluating, and recommending best-in-class automation technologies, and developing comprehensive training plans for store personnel on new automated processes.

Responsibilities

  • Product Strategy & Roadmap: Define product vision, create user stories, and maintain a prioritized product backlog based on customer needs and business KPIs.
  • Tactical Execution (Project Management):Develop detailed project plans, define milestones, and manage cross-functional R&D, engineering, and manufacturing teams.
  • Market & User Research: Conduct competitive analysis and gather user feedback to validate product concepts and enhance existing products.
  • Cross-Functional Leadership: Serve as the primary bridge between engineering, design, marketing, and sales, translating strategic goals into technical requirements.
  • Risk Mitigation & Quality Control: Proactively identify bottlenecks and risks to project schedules, managing scope creep effectively.
  • Launch Management: Oversee the full product introduction (NPI) process to ensure timely market entry.

Requirements

  • Minimum Degree holder with 8 years of experience in retail operations, preferably within the telecommunications industry.
  • Proven track record of successfully implementing automation solutions in a retail environment.
  • Strong understanding of retail technology trends and emerging automation solutions (e.g. AI, chatbots, self-service kiosks).
  • Experience working within fields of retail and/or planning.
  • Any experience in change/transformation or cross divisional collaboration is a bonus.
  • Familiarity with agile project management methodologies.
Business Unit:  SALES & RETAIL

Job Description

The Automation and Transformation Specialist is responsible for leading strategic retail automation projects across various channels. This role involves spearheading solution development, providing expert guidance, identifying opportunities for automation, researching, evaluating, and recommending best-in-class automation technologies, and developing comprehensive training plans for store personnel on new automated processes.

Responsibilities

  • Product Strategy & Roadmap: Define product vision, create user stories, and maintain a prioritized product backlog based on customer needs and business KPIs.
  • Tactical Execution (Project Management):Develop detailed project plans, define milestones, and manage cross-functional R&D, engineering, and manufacturing teams.
  • Market & User Research: Conduct competitive analysis and gather user feedback to validate product concepts and enhance existing products.
  • Cross-Functional Leadership: Serve as the primary bridge between engineering, design, marketing, and sales, translating strategic goals into technical requirements.
  • Risk Mitigation & Quality Control: Proactively identify bottlenecks and risks to project schedules, managing scope creep effectively.
  • Launch Management: Oversee the full product introduction (NPI) process to ensure timely market entry.

Requirements

  • Minimum Degree holder with 8 years of experience in retail operations, preferably within the telecommunications industry.
  • Proven track record of successfully implementing automation solutions in a retail environment.
  • Strong understanding of retail technology trends and emerging automation solutions (e.g. AI, chatbots, self-service kiosks).
  • Experience working within fields of retail and/or planning.
  • Any experience in change/transformation or cross divisional collaboration is a bonus.
  • Familiarity with agile project management methodologies.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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