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We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

CHANNEL EXCELLENCE SPECIALIST

Date: 18 Sept 2026

Custom Field 2: 15211

Employment Type: Permanent

City: CelcomDigi Hub, Subang Jaya

Description:

Job Description

The Channel Excellence Specialist will drive the execution of channel changes, champion continuous improvement of systems and processes, and partner with cross-functional teams to deliver impactful outcomes for our retail channel.

Responsibilities

Lead operational readiness for channel initiatives and changes, ensuring seamless execution with cross-functional stakeholders.
Partner with Sales Operations Support to improve system and process readiness, providing feedback and contributing to requirements scoping for system implementations prior to launch.
Proactively identify and resolve recurring operational and process gaps.
Drive process harmonisation and continuous improvement, reviewing SOPs and frameworks to suggest enhancements that align with CelcomDigi's goals.
Independently provide support to cross-functional teams to troubleshoot issues and drive process improvement initiatives.
Work with cross-department stakeholders in product, service development, and sales operations towards model transitions and channel harmonisation.
Continuously find ways to improve channel platforms and personalise solutions to meet Sales objectives.
Conduct pre-implementation testing prior to roll-out.

Requirements

At least 5 years of working experience in Business Operations, Sales Management, Planning, or Performance Management, preferably in a sales operations role within a medium to large business setting. Skills in project management are an added bonus.
Able to resolve conflict and connect various stakeholders/departments to produce synergised, effective outcomes.
Proficient in MS Word, MS Excel, and PowerPoint, necessary for creating visually and verbally engaging communication materials and reports for internal and external Management teams and key stakeholders.
Creative, detailed, and result-oriented; self-motivated and able to work under minimal supervision.
Ability to handle multiple projects and meet tight deadlines, demonstrating composure under stress and in times of uncertainty.

Business Unit: SALES & RETAIL

Job Description

Responsibilities

Lead operational readiness for channel initiatives and changes, ensuring seamless execution with cross-functional stakeholders.
Partner with Sales Operations Support to improve system and process readiness, providing feedback and contributing to requirements scoping for system implementations prior to launch.
Proactively identify and resolve recurring operational and process gaps.
Drive process harmonisation and continuous improvement, reviewing SOPs and frameworks to suggest enhancements that align with CelcomDigi's goals.
Independently provide support to cross-functional teams to troubleshoot issues and drive process improvement initiatives.
Work with cross-department stakeholders in product, service development, and sales operations towards model transitions and channel harmonisation.
Continuously find ways to improve channel platforms and personalise solutions to meet Sales objectives.
Conduct pre-implementation testing prior to roll-out.

Requirements

At least 5 years of working experience in Business Operations, Sales Management, Planning, or Performance Management, preferably in a sales operations role within a medium to large business setting. Skills in project management are an added bonus.
Able to resolve conflict and connect various stakeholders/departments to produce synergised, effective outcomes.
Proficient in MS Word, MS Excel, and PowerPoint, necessary for creating visually and verbally engaging communication materials and reports for internal and external Management teams and key stakeholders.
Creative, detailed, and result-oriented; self-motivated and able to work under minimal supervision.
Ability to handle multiple projects and meet tight deadlines, demonstrating composure under stress and in times of uncertainty.

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Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Job Segment: Retail Sales, Sales Operations, Business Process, Performance Management, Project Manager, Retail, Sales, Technology, Human Resources, Management

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