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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Data Analytics Specialist (Telco Network Operations)

Date:  10 Dec 2025
Custom Field 2:  14388
Employment Type:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Role Summary

We are looking for a candidate who is excited, passionate and eager to make a difference. This position will be under CelcomDigi Network Engineering & Operations (NEO) Department’s and Technology Division’s. You will assume the role of a Data Analytic Specialist in the Network Operations section and play a crucial role in enhancing operational efficiency, customer experience, and business strategy.You will be working closely with various teams to analyze data and turn data into information & insights which will be used by fellow engineers, managers make decisions.

Responsibilities

  • Network Performance Analysis: Monitor and analyze network performance data to identify bottlenecks, outages, or inefficiencies.
  • Operational Efficiency: Identify areas for cost reduction and process improvement within operations.
  • Customer Experience Optimization: Analyze data from customer complaint trends, support tickets to identify pain points.
  • Reporting and Visualization: Develop dashboards and reports to communicate insights to stakeholders.
  • Support for Strategic Decisions: Analyze the potential impact of new projects, planned activities to operations
  • Machine Learning and Predictive Analytics: Use predictive analytics to optimize network resource management and customer targeting.

Requirements

  • Bachelor's degree from an accredited institution.
  • Working as a data analyist for 3 to 5 years preferably in Telco, IT companies or similar industry
  • Critical Thinking & Problem-Solving: The ability to think logically, identify gaps in data, and determine the best methods for analysis. 
  • Communication & Presentation: Crucial for explaining complex findings to non-technical audiences, often through clear reports and presentations. 
  • Data Storytelling: The skill of turning data into a compelling narrative to explain the "why" behind the numbers and influence decision-making. 
  • Collaboration: The ability to work effectively with other team members to achieve project goals. 
  • SQL & Excel : Necessary for basic data manipulation, analysis, and reporting.
  • Programming: Proficiency in languages like Python or R 
  • Data Visualization: The ability to use tools such as Tableau or Power BI to create charts and dashboards that communicate data effectively. 
  • Statistics: A solid understanding of statistical concepts is needed to analyze data correctly. 
  • Machine Learning: While more advanced, knowledge of machine learning techniques can be beneficial for predictive modeling.
Business Unit:  TECHNOLOGY

Role Summary

We are looking for a candidate who is excited, passionate and eager to make a difference. This position will be under CelcomDigi Network Engineering & Operations (NEO) Department’s and Technology Division’s. You will assume the role of a Data Analytic Specialist in the Network Operations section and play a crucial role in enhancing operational efficiency, customer experience, and business strategy.You will be working closely with various teams to analyze data and turn data into information & insights which will be used by fellow engineers, managers make decisions.

Responsibilities

  • Network Performance Analysis: Monitor and analyze network performance data to identify bottlenecks, outages, or inefficiencies.
  • Operational Efficiency: Identify areas for cost reduction and process improvement within operations.
  • Customer Experience Optimization: Analyze data from customer complaint trends, support tickets to identify pain points.
  • Reporting and Visualization: Develop dashboards and reports to communicate insights to stakeholders.
  • Support for Strategic Decisions: Analyze the potential impact of new projects, planned activities to operations
  • Machine Learning and Predictive Analytics: Use predictive analytics to optimize network resource management and customer targeting.

Requirements

  • Bachelor's degree from an accredited institution.
  • Working as a data analyist for 3 to 5 years preferably in Telco, IT companies or similar industry
  • Critical Thinking & Problem-Solving: The ability to think logically, identify gaps in data, and determine the best methods for analysis. 
  • Communication & Presentation: Crucial for explaining complex findings to non-technical audiences, often through clear reports and presentations. 
  • Data Storytelling: The skill of turning data into a compelling narrative to explain the "why" behind the numbers and influence decision-making. 
  • Collaboration: The ability to work effectively with other team members to achieve project goals. 
  • SQL & Excel : Necessary for basic data manipulation, analysis, and reporting.
  • Programming: Proficiency in languages like Python or R 
  • Data Visualization: The ability to use tools such as Tableau or Power BI to create charts and dashboards that communicate data effectively. 
  • Statistics: A solid understanding of statistical concepts is needed to analyze data correctly. 
  • Machine Learning: While more advanced, knowledge of machine learning techniques can be beneficial for predictive modeling.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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