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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

PERFORMANCE MGMT & BIZ PLANNING LEAD

Date:  23 Oct 2026
Custom Field 2:  15234
Employment Type:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Role Purpose

Drive Sales & Retail performance beyond reporting by identifying gaps, quantifying business impacts, unlocking growth opportunities and driving interventions to deliver business targets.

Responsibilities

  • Monitor performance across regions, channels and key commercial drivers.
  • Identify performance gaps, root causes and growth opportunities.
  • Quantify revenue, margin and productivity impacts.
  • Drive corrective actions with business owners, ensuring accountability and gap closure.
  • Lead target setting, forecasting and business performance outlook.
  • Evaluate commercial opportunities, risks and financial trade-offs.
  • Recommend interventions to improve revenue, productivity and profitability.
  • Track business initiatives against committed financial outcomes.
  • Translate performance data into actionable insights, priorities and recommendations.
  • Deliver concise management reviews focused on gaps, opportunities, impacts and required actions.
  • Provide scenario modelling and commercial impact assessments to support decisions.
  • Simplify and automate performance dashboards to enable faster decisions.
  • Drive structured performance reviews and intervention tracking.
  • Challenge and align regional, channel and cross-functional business owners on recovery plans.
  • Monitor action effectiveness and escalate risks to ensure delivery of business targets.

Requirements

  • Degree in Business, Finance, Statistics or related field.
  • Minimum 8 years in commercial performance management, business planning or sales operations.
  • Strong commercial acumen, analytical thinking and financial modelling skills.
  • Proven ability to turn insights into actions and measurable business results.
  • Strong stakeholder management, influencing and problem-solving capabilities.
  • Proficient in Excel and BI tools; SQL/Power BI/Tableau is an advantage.
  • Proactive, hands-on and results-driven.
Business Unit:  SALES & RETAIL

Role Purpose

Drive Sales & Retail performance beyond reporting by identifying gaps, quantifying business impacts, unlocking growth opportunities and driving interventions to deliver business targets.

Responsibilities

  • Monitor performance across regions, channels and key commercial drivers.
  • Identify performance gaps, root causes and growth opportunities.
  • Quantify revenue, margin and productivity impacts.
  • Drive corrective actions with business owners, ensuring accountability and gap closure.
  • Lead target setting, forecasting and business performance outlook.
  • Evaluate commercial opportunities, risks and financial trade-offs.
  • Recommend interventions to improve revenue, productivity and profitability.
  • Track business initiatives against committed financial outcomes.
  • Translate performance data into actionable insights, priorities and recommendations.
  • Deliver concise management reviews focused on gaps, opportunities, impacts and required actions.
  • Provide scenario modelling and commercial impact assessments to support decisions.
  • Simplify and automate performance dashboards to enable faster decisions.
  • Drive structured performance reviews and intervention tracking.
  • Challenge and align regional, channel and cross-functional business owners on recovery plans.
  • Monitor action effectiveness and escalate risks to ensure delivery of business targets.

Requirements

  • Degree in Business, Finance, Statistics or related field.
  • Minimum 8 years in commercial performance management, business planning or sales operations.
  • Strong commercial acumen, analytical thinking and financial modelling skills.
  • Proven ability to turn insights into actions and measurable business results.
  • Strong stakeholder management, influencing and problem-solving capabilities.
  • Proficient in Excel and BI tools; SQL/Power BI/Tableau is an advantage.
  • Proactive, hands-on and results-driven.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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