Process & System Specialist

Job Description

Join our team as a Process & System Specialist, where your expertise in system design, administration, and user engagement will be pivotal to driving our sourcing and contract management solutions forward. This permanent role offers the opportunity to work at the intersection of business requirements and technology, enabling streamlined operations, enhanced digital processes, and improved user experience.

In this capacity, you will play a key role in the continuous evolution and support of our procurement systems. You'll work collaboratively with stakeholders to translate business objectives into robust system configurations and deliver high-quality solutions that streamline workflows and optimise contract lifecycle management.

Responsibilities

1. System Design & Configuration

• Develop detailed system workflows and configurations aligned with sourcing and contract management business processes to ensure operational accuracy and compliance.
• Collaborate closely with cross-functional teams to analyse and translate complex business needs into effective system solutions and automation enhancements that increase efficiency.
• Create and maintain system assets including forms, templates, workflow rules, and custom fields to support evolving organisational requirements.
• Lead initiatives to integrate sourcing and contract management platforms with other enterprise systems, supporting digital transformation efforts and data accuracy.

2. System Support & Maintenance

• Provide expert level troubleshooting for functional and technical system issues within sourcing and contract management platforms to ensure minimal disruption.
• Manage system maintenance activities such as configuration updates, integration checks, and version upgrades, ensuring system stability and performance.
• Conduct thorough functional and regression testing post-configuration or upgrade to guarantee solution reliability and adherence to business needs.
• Establish monitoring protocols to evaluate system health, user experience, and performance metrics, driving proactive improvements.
• Serve as primary liaison with IT teams and external vendors for handling complex technical challenges and system enhancements.

3. Enhancement & Continuous Improvement

• Continuously evaluate existing system processes to identify potential areas for simplification, automation, and quality improvement that elevate user satisfaction.
• Lead the coordination, testing, and deployment of system upgrades or patches while maintaining comprehensive documentation to track changes and outcomes.
• Develop and maintain detailed records and logs tracking system configurations, customizations, and enhancements to support auditability and knowledge transfer.

4. User Support & Capability Building

• Deliver high-quality functional support to system users, resolving queries and providing practical guidance on system workflows and capabilities.
• Design and conduct onboarding sessions, interactive system walkthroughs, and tailored training workshops to enhance user competence and adoption.
• Author and update comprehensive user manuals, standard operating procedures (SOPs), and help guides to facilitate self-service and consistent system utilisation.
• Promote a culture of continuous learning by gathering user feedback and incorporating it into ongoing training and support initiatives.

Requirements

Educational Background:

A Bachelor’s Degree or higher in Information Systems, Computer Science, Engineering, Business Systems, or a closely related discipline is required. Relevant certifications in system administration or process automation are an asset.

Professional Experience:

• A minimum of 5 years’ experience in enterprise system support, workflow design, or process digitalisation, with demonstrated expertise in sourcing, procurement, or contract management environments.
• Proven track record in configuring and administering complex business systems, designing and implementing automated workflows, and supporting application lifecycle management.
• Practical knowledge of workflow automation tools and familiarity with integration techniques within enterprise software landscapes.

Core Skills and Competencies:

• Strong capabilities in system design and workflow configuration to effectively translate business requirements into technical solutions.
• Solid functional system administration skills with an emphasis on maintaining system integrity, performance, and usability.
• Advanced proficiency in application support and troubleshooting, with a proactive approach to issue resolution.
• Experience driving process automation initiatives that contribute to operational excellence and efficiency.
• Competency in conducting system testing, managing releases, and executing maintenance activities to ensure seamless operations.
• Excellent communication skills, with the ability to provide user support, training, and develop clear documentation and change management materials.
• We value candidates who are collaborative, detail-oriented, and committed to improving technological solutions that align with business strategy and enhance user experience.