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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Retail Lead

Date:  27 Feb 2026
Custom Field 2:  14571
Employment Type:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Job Description

The Retail Leader oversees all store operations, driving sales, customer experience, and staff performance. They organize daily activities, mentor and develop staff, ensure compliance, and implement initiatives to optimize store performance. Acting as a role model, they champion CD Retail Culture and deliver exceptional retail standards.

Responsibilities

  • Ensure smooth running of store operations to maximize sales and enhance customer experience.
  • Organize all store operations and allocate responsibilities to staff in ensuring successful running of the store.
  • Manage store performance in terms of monitoring staff (Retail Specialist and Retail Expert) achievements in sales, servicing, customer experience and compliance.
  • Ensure seamless operations in terms of cash, inventories, store front, POSM, display etc. and in-store merchandising management.
  • Focus on career growth and development of the staff (Retail Specialist and Retail Expert) by providing motivation, mentoring and coaching.
  • Enforce quality and compliance to standard policies, procedures and guidelines.
  • Analyze store's reports and turn it into relevant initiatives as quick wins.
  • Provide consistent feedback and creative ideas to Regional Retail Manager to deliver high quality standard of retail operations.
  • Act as a role model and change agent to embrace and promote CD Retail Culture.

Requirements

  • Minimum Diploma or Degree in any relevant discipline
  • Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail industries.
  • Proven experience in leading, managing, and motivating a team with minimal supervision.
  • Good knowledge of retail management best practices; experience in Retail Specialist or Retail Expert roles is an advantage.
  • Excellent organizational and leadership abilities.
  • Strong people management skills; approachable, responsible, and an attentive listener.
  • Outstanding verbal, written, and interpersonal communication skills.
  • Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.
  • Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able to perform under pressure.
  • Ability to make quality operational and business decisions.
Business Unit:  SALES & RETAIL

Job Description

The Retail Leader oversees all store operations, driving sales, customer experience, and staff performance. They organize daily activities, mentor and develop staff, ensure compliance, and implement initiatives to optimize store performance. Acting as a role model, they champion CD Retail Culture and deliver exceptional retail standards.

Responsibilities

  • Ensure smooth running of store operations to maximize sales and enhance customer experience.
  • Organize all store operations and allocate responsibilities to staff in ensuring successful running of the store.
  • Manage store performance in terms of monitoring staff (Retail Specialist and Retail Expert) achievements in sales, servicing, customer experience and compliance.
  • Ensure seamless operations in terms of cash, inventories, store front, POSM, display etc. and in-store merchandising management.
  • Focus on career growth and development of the staff (Retail Specialist and Retail Expert) by providing motivation, mentoring and coaching.
  • Enforce quality and compliance to standard policies, procedures and guidelines.
  • Analyze store's reports and turn it into relevant initiatives as quick wins.
  • Provide consistent feedback and creative ideas to Regional Retail Manager to deliver high quality standard of retail operations.
  • Act as a role model and change agent to embrace and promote CD Retail Culture.

Requirements

  • Minimum Diploma or Degree in any relevant discipline
  • Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail industries.
  • Proven experience in leading, managing, and motivating a team with minimal supervision.
  • Good knowledge of retail management best practices; experience in Retail Specialist or Retail Expert roles is an advantage.
  • Excellent organizational and leadership abilities.
  • Strong people management skills; approachable, responsible, and an attentive listener.
  • Outstanding verbal, written, and interpersonal communication skills.
  • Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.
  • Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able to perform under pressure.
  • Ability to make quality operational and business decisions.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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