SENIOR SALES OPS CHANGE MANAGEMENT & PROCESS OPTIMISATION SPECIALIST

Job Description

This role leads and manages Process Improvement and Change Management activities within Sales and Retail Division, driving and championing tangible improvements to sales operations and related processes. The specialist oversees and executes on the end-to-end analysis, identification and implementation of solutions that simplifies, optimizes, enhance efficiency, reduce costs, and overall effectiveness of processes.

The specialist would exemplify exceptional analytical, pro-active innovation and problem-solving skills, accompanied by proficient project management capabilities that enable the management of multiple initiatives effectively. A proven track record in conducting root cause analysis, developing corrective actions, and driving process efficiency and effectiveness would be paramount.

This role requires strong interpersonal and communication skills, with the ability to collaborate across cross-functional teams and influence stakeholders. Critical personal attributes would include being detail-oriented, highly organized, and resilient, with a strategic mindset that maintains a balance between big picture thinking and detailed planning.

Responsibilities

1.  Analyze existing business processes and identify improvement opportunities.
2.  Develop and implement process improvement strategies.
3.  Facilitate workshops and training sessions for staff and stakeholders
4.  Collaborate with cross-functional teams to drive change initiatives for efficiencies.
5.  Monitor and report on the effectiveness of implemented solutions.
6.  Utilize data analysis to support decision-making.
7.  Document process changes and maintain updated procedures.
8.  Lead multiple projects simultaneously and manage timelines.
9.  Engage stakeholders and communicate progress effectively.
10.  Promote a culture of continuous improvement across the organization.

Requirements

1.  Bachelor’s degree with at least 10 years experience in related field.
2.  Proven experience in process improvement or operations roles.
3.  Familiarity with Lean, Six Sigma, or similar methodologies is advantageous.
4.  Strong analytical and problem-solving skills.
5.  Project management experience with the ability to lead and manage multiple initiatives simultaneously.
6.  Proficiency in process mapping and data analysis tools.
7.  Experience with change management principles and practices.
8.  Experience in conducting root cause analysis and developing corrective actions.
9.  Ability to develop and deliver training programs on new processes and procedures.
10.  Ability to benchmark processes against industry standards and best practices.
11.  Experience with creating automated solutions in collaboration with IT teams.