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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Sales Force Planning Specialist

Date:  26 Mar 2026
Custom Field 2:  14699
Employment Type:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Job Description

We are looking for a Sales Force Performance Specialist to architect and elevate the performance of a large, diverse, channel-oriented sales force. This role requires a highly outgoing, creative, and systems-driven individual who can influence stakeholders across all levels—from frontline sales teams to senior leadership—and translate strategy into impactful execution. You will not just analyze performance—you will shape behaviors, drive adoption, and continuously reinvent how our sales force wins.

Responsibilities

  • You are responsible to drive performance across a large, diverse sales force driving multiple products.  Ensure consistency in performance standards while adapting to local realities.
  • You must be able to translate data into actionable strategies that influence real field behavior (i.e. KPI, Commission).  Develop deep visibility into performance drivers across individuals, regions, and channels and turn insights into clear executable actions for the field.
  • You are to design and implement innovative sales ways of working (WoW) for the sales force on how they operate day-to-day.  Ensuring routines, tools and reporting frameworks are actively practiced.
  • You will be required to build partnership with regional leaders, sales managers, and cross-functional teams to drive performance initiatives.
  • You are to lead performance reviews and drive accountability across teams with clear, insight-driven storytelling.
  • You are to continuously be innovative looking at ways to introduce fresh ideas to improve sales effectiveness such as gamification.

Requirements

  • You have a Bachelor’s degree in Business, Economics, Analytics, or related field.
  • Your experiences is between 3–6+ years in sales operations, commercial analytics, or sales excellence. Gamification knowledge is a bonus.
  • You have strong analytical thinking with the ability to translate data into action.
  • You have proven you have abilities to manage complexity across large and diverse teams or markets.
  • You have experience in designing or improving sales processes and performance frameworks.
  • You have a proved track record in having high levels of creativity in problem-solving and approach design.
  • You are highly outgoing and a confident communicator—comfortable engaging with all levels of the organization.
  • You are energetic, proactive, and able to thrive in fast-paced environments.
Business Unit:  SALES & RETAIL

Job Description

We are looking for a Sales Force Performance Specialist to architect and elevate the performance of a large, diverse, channel-oriented sales force. This role requires a highly outgoing, creative, and systems-driven individual who can influence stakeholders across all levels—from frontline sales teams to senior leadership—and translate strategy into impactful execution. You will not just analyze performance—you will shape behaviors, drive adoption, and continuously reinvent how our sales force wins.

Responsibilities

  • You are responsible to drive performance across a large, diverse sales force driving multiple products.  Ensure consistency in performance standards while adapting to local realities.
  • You must be able to translate data into actionable strategies that influence real field behavior (i.e. KPI, Commission).  Develop deep visibility into performance drivers across individuals, regions, and channels and turn insights into clear executable actions for the field.
  • You are to design and implement innovative sales ways of working (WoW) for the sales force on how they operate day-to-day.  Ensuring routines, tools and reporting frameworks are actively practiced.
  • You will be required to build partnership with regional leaders, sales managers, and cross-functional teams to drive performance initiatives.
  • You are to lead performance reviews and drive accountability across teams with clear, insight-driven storytelling.
  • You are to continuously be innovative looking at ways to introduce fresh ideas to improve sales effectiveness such as gamification.

Requirements

  • You have a Bachelor’s degree in Business, Economics, Analytics, or related field.
  • Your experiences is between 3–6+ years in sales operations, commercial analytics, or sales excellence. Gamification knowledge is a bonus.
  • You have strong analytical thinking with the ability to translate data into action.
  • You have proven you have abilities to manage complexity across large and diverse teams or markets.
  • You have experience in designing or improving sales processes and performance frameworks.
  • You have a proved track record in having high levels of creativity in problem-solving and approach design.
  • You are highly outgoing and a confident communicator—comfortable engaging with all levels of the organization.
  • You are energetic, proactive, and able to thrive in fast-paced environments.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


Job Segment: Retail Sales, Sales Operations, Retail, Sales

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