Apply now »

We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Unit Head, Sales Planning (Outbound/Telesales)

Date:  19 Sept 2025
Custom Field 2:  14254
Custom Field 3:  Permanent
City:  CelcomDigi Hub, Subang Jaya
Description: 

Job Description

In this role at CelcomDigi as the Unit Head Outbound Sales Planning, you will be responsible for developing and implementing strategic outbound sales plans to achieve sales targets and revenue goals. You will lead and mentor the sales planning team, analyze performance trends, and collaborate with the Channel Operations team to align sales.

Responsibilities

Develop Strategic Outbound Sales Plans:

  • Create and execute comprehensive outbound sales plans to achieve or exceed sales & revenue targets.
  • Optimize productivity and acquisition costs

 

Performance Analysis:

  • Analyze performance trends to identify outbound sales opportunities.
  • Implement corrective actions based on feedback and insights.

 

Collaboration:

  • Collaborate, discuss, and work closely with the Channel Operations team and stakeholders from various departments to design outbound strategies and plans
  • Align outbound sales strategies with product launches and business initiatives.

 

Relationship Building:

  • Build and maintain strong relationships with partners, agents, and stakeholders.

 

Performance Monitoring:

  • Set performance standards and sales targets for the outbound sales team.
  • Monitor sales metrics and conduct regular performance reviews.

 

Reporting:

  • Prepare and present outbound sales performance reports to management.
  • Maintain discipline in tracking daily results to enable real-time performance monitoring.

 

Compliance:

  • Ensure compliance with business rules, policies, and regulations.

Requirements

Competencies:

  • Strong leadership and team management skills.
  • Strategic thinking and planning abilities.
  • Data-driven decision-making.
  • High adaptability, resilience and agile to pivot as needed

 

Qualifications & Experience:

  • Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Experience: Minimum of 5 years in sales or product management, with at least 3 years in a leadership role. Proven track record of achieving sales targets and leading high-performing teams.
Business Unit:  CUSTOMER EXPERIENCE

Job Description

In this role at CelcomDigi as the Unit Head Outbound Sales Planning, you will be responsible for developing and implementing strategic outbound sales plans to achieve sales targets and revenue goals. You will lead and mentor the sales planning team, analyze performance trends, and collaborate with the Channel Operations team to align sales.

Responsibilities

Develop Strategic Outbound Sales Plans:

  • Create and execute comprehensive outbound sales plans to achieve or exceed sales & revenue targets.
  • Optimize productivity and acquisition costs

 

Performance Analysis:

  • Analyze performance trends to identify outbound sales opportunities.
  • Implement corrective actions based on feedback and insights.

 

Collaboration:

  • Collaborate, discuss, and work closely with the Channel Operations team and stakeholders from various departments to design outbound strategies and plans
  • Align outbound sales strategies with product launches and business initiatives.

 

Relationship Building:

  • Build and maintain strong relationships with partners, agents, and stakeholders.

 

Performance Monitoring:

  • Set performance standards and sales targets for the outbound sales team.
  • Monitor sales metrics and conduct regular performance reviews.

 

Reporting:

  • Prepare and present outbound sales performance reports to management.
  • Maintain discipline in tracking daily results to enable real-time performance monitoring.

 

Compliance:

  • Ensure compliance with business rules, policies, and regulations.

Requirements

Competencies:

  • Strong leadership and team management skills.
  • Strategic thinking and planning abilities.
  • Data-driven decision-making.
  • High adaptability, resilience and agile to pivot as needed

 

Qualifications & Experience:

  • Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Experience: Minimum of 5 years in sales or product management, with at least 3 years in a leadership role. Proven track record of achieving sales targets and leading high-performing teams.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


Job Segment: Outside Sales, Call Center, Inside Sales, Telemarketing, Sales

Apply now »