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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Business Discovery Specialist (Customer Buying Journey)

Date:  11 May 2026
Custom Field 2:  14818
Employment Type:  Outsource
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

This role drives business growth by embedding structured discovery practices across Enterprise Business (EB), enabling teams to better understand customer needs and shape stronger, higher-value deals. The focus is to improve pipeline quality, deal progression, and win rates through effective customer engagement, while leveraging business enablement tools.

Responsibilities

Discovery Practices & Tools

  • Develop and standardise discovery frameworks, playbooks, and toolkits for structured customer engagement.
  • Leverage tools to enhance customer insights, improve engagement quality, and drive better deal outcomes.
  • Embed structured discovery practices into day-to-day deal development workflows so frontliners can run effective discovery session independently.

Strategic Deal Engagement

  • Lead selected high-value discovery workshops for key accounts.
  • Use insights from business enablement tools to enrich customer understanding, identify opportunities, and strengthen value propositions.
  • Translate customer challenges into clear problem statements, value drivers, and solution pathways.

Scaling & Business Impact

  • Translate insights into repeatable approaches and best practices for scaling across EB.
  • Track impact through measurable outcomes (pipeline growth and deal quality, win rate improvement, adoption of structured discovery practices).
  • Establish clear linkage between customer engagement quality and revenue performance.

Requirements

  • This role is under a 24-month 3rd party outsourced contract.
  • Bachelor’s or Master’s degree in Business, Technology, Engineering, or related field.
  • Certifications in Design Thinking, Consulting, CX are an added advantage.
  • Exposure to AI-powered sales tools or digital platforms is a plus.
  • Strong experience in consulting, pre-sales, enterprise sales, or solutioning roles.
  • Experience facilitating discovery workshops, design thinking sessions, or strategic client engagements.
  • Experience in shaping deals, influencing pipeline, or improving win rates.
  • Experience working with enterprise or public sector clients, preferably in technology, telco, or digital solutions.
  • Strong commercial and deal understanding.
  • Discovery facilitation & problem structuring.
  • Experience engaging senior stakeholders.
  • Ability to influence cross-functional teams.
  • Exceptional communication, storytelling, and facilitation skills.
Business Unit:  ENTERPRISE BUSINESS

Job Description

This role drives business growth by embedding structured discovery practices across Enterprise Business (EB), enabling teams to better understand customer needs and shape stronger, higher-value deals. The focus is to improve pipeline quality, deal progression, and win rates through effective customer engagement, while leveraging business enablement tools.

Responsibilities

Discovery Practices & Tools

  • Develop and standardise discovery frameworks, playbooks, and toolkits for structured customer engagement.
  • Leverage tools to enhance customer insights, improve engagement quality, and drive better deal outcomes.
  • Embed structured discovery practices into day-to-day deal development workflows so frontliners can run effective discovery session independently.

Strategic Deal Engagement

  • Lead selected high-value discovery workshops for key accounts.
  • Use insights from business enablement tools to enrich customer understanding, identify opportunities, and strengthen value propositions.
  • Translate customer challenges into clear problem statements, value drivers, and solution pathways.

Scaling & Business Impact

  • Translate insights into repeatable approaches and best practices for scaling across EB.
  • Track impact through measurable outcomes (pipeline growth and deal quality, win rate improvement, adoption of structured discovery practices).
  • Establish clear linkage between customer engagement quality and revenue performance.

Requirements

  • This role is under a 24-month 3rd party outsourced contract.
  • Bachelor’s or Master’s degree in Business, Technology, Engineering, or related field.
  • Certifications in Design Thinking, Consulting, CX are an added advantage.
  • Exposure to AI-powered sales tools or digital platforms is a plus.
  • Strong experience in consulting, pre-sales, enterprise sales, or solutioning roles.
  • Experience facilitating discovery workshops, design thinking sessions, or strategic client engagements.
  • Experience in shaping deals, influencing pipeline, or improving win rates.
  • Experience working with enterprise or public sector clients, preferably in technology, telco, or digital solutions.
  • Strong commercial and deal understanding.
  • Discovery facilitation & problem structuring.
  • Experience engaging senior stakeholders.
  • Ability to influence cross-functional teams.
  • Exceptional communication, storytelling, and facilitation skills.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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