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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Convergence Partner Ops Specialist

Date:  4 Feb 2026
Custom Field 2:  14569
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

CD Level (For CDT Posting Only)

CD 4

Job Description

This role sits at the heart of our Fibre wholesale ecosystem, driving strong partnerships with Access Providers while ensuring seamless operational execution, commercial optimisation, and contractual governance. You will act as the single contact point between partners and internal teams, balancing growth, service quality, and commercial outcomes.

Responsibilities

Partner (Access Providers) business management:

  • Manage and strengthen business relationships with Access Providers for FTTx (Fibre to the Home (FTTH) and Fibre To The Office ( FTTO)) and wholesale services.
  • Enhance wholesale business models by introducing new services and improving commercial offerings.
  • Serve as the primary point of contact for HSBB Access Providers, handling outages, address updates, and operational matters.
  • Collaborate with Access Providers to resolve daily operational issues and escalate critical or unresolved items when necessary.
  • Lead regular meetings with Access Providers and internal teams to review performance, track issues, and clear long-standing items.
  • Work with internal teams and partners to optimize processes and improve sales-to-installation conversion rates.
  • Identify and share new FTTx build opportunities to support network expansion.
  • Develop proposals for new wholesale pricing models and secure management approvals.
  • Coordinate with Finance and Fibre Operations to resolve invoice discrepancies and disputes.

 

2.  Internal Stakeholder Management

  • Attend weekly operational meeting and understand key challenges faced by Fibre operational team.
  • Follow up with Technology team for any capacity sizing on Service Gateway, backhaul capacity upgrade till completion.
  • Work together with Commercial Planning on Business Forecast for Home Fibre business.

 

3. Contract Management

  • Review all terms within Access Agreements.
  • Participate in internal and external discussions on new contracts and addendums.
  • Coordinate with Legal on agreement terms and NDAs with Access Providers.
  • Lead the finalization of contract terms and ensure agreements are completed, stamped, and properly stored.
  • Monitor contract timelines to ensure timely renewals before expiry.
  • Negotiate new terms or addendums with Access Providers as required. 

Requirements

  • Candidates with any professional degree.
  • 3-5 years of experience in business partnership management is preferred.
  • Strong interest in handling business partners and manage business relationship.
  • Self initiative is a must to follow up on projects and manage internal stakeholders.
  • Knowledge in Microsoft Word and Power point for business presentation.
Business Unit:  CONSUMER BUSINESS

CD Level (For CDT Posting Only)

CD 4

Job Description

This role sits at the heart of our Fibre wholesale ecosystem, driving strong partnerships with Access Providers while ensuring seamless operational execution, commercial optimisation, and contractual governance. You will act as the single contact point between partners and internal teams, balancing growth, service quality, and commercial outcomes.

Responsibilities

Partner (Access Providers) business management:

  • Manage and strengthen business relationships with Access Providers for FTTx (Fibre to the Home (FTTH) and Fibre To The Office ( FTTO)) and wholesale services.
  • Enhance wholesale business models by introducing new services and improving commercial offerings.
  • Serve as the primary point of contact for HSBB Access Providers, handling outages, address updates, and operational matters.
  • Collaborate with Access Providers to resolve daily operational issues and escalate critical or unresolved items when necessary.
  • Lead regular meetings with Access Providers and internal teams to review performance, track issues, and clear long-standing items.
  • Work with internal teams and partners to optimize processes and improve sales-to-installation conversion rates.
  • Identify and share new FTTx build opportunities to support network expansion.
  • Develop proposals for new wholesale pricing models and secure management approvals.
  • Coordinate with Finance and Fibre Operations to resolve invoice discrepancies and disputes.

 

2.  Internal Stakeholder Management

  • Attend weekly operational meeting and understand key challenges faced by Fibre operational team.
  • Follow up with Technology team for any capacity sizing on Service Gateway, backhaul capacity upgrade till completion.
  • Work together with Commercial Planning on Business Forecast for Home Fibre business.

 

3. Contract Management

  • Review all terms within Access Agreements.
  • Participate in internal and external discussions on new contracts and addendums.
  • Coordinate with Legal on agreement terms and NDAs with Access Providers.
  • Lead the finalization of contract terms and ensure agreements are completed, stamped, and properly stored.
  • Monitor contract timelines to ensure timely renewals before expiry.
  • Negotiate new terms or addendums with Access Providers as required. 

Requirements

  • Candidates with any professional degree.
  • 3-5 years of experience in business partnership management is preferred.
  • Strong interest in handling business partners and manage business relationship.
  • Self initiative is a must to follow up on projects and manage internal stakeholders.
  • Knowledge in Microsoft Word and Power point for business presentation.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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