Digital Workspace Specialist (Contract)

Job Description

Responsible for managing and enhancing digital workspace and facilities systems through application development, automation, IoT integration, and IT project management. Ensure system reliability, security, and performance while providing technical support, troubleshooting, and automated reporting. Lead system implementation and continuous improvement initiatives, manage vendors and project delivery, and ensure compliance with SLAs, SOPs, and operational standards.

Responsibilities

• Serve as the key person for digital workspace and facilities operations, overseeing IT project management, web-based application development, system automation, enhancement, implementation, testing, and documentation.
• Provide technical support, troubleshoot system issues, conduct testing and debugging, and develop, modify, and maintain applications to ensure optimal system functionality.
• Maintain workspace and facilities management systems, databases, and portals to ensure system availability, reliability, and operational efficiency.
• Monitor, investigate, escalate, and resolve system incidents and user feedback within agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Ensure the performance, security, backup, and reliability of on-site and off-site servers and databases.
• Lead and monitor digital projects to ensure delivery within agreed timelines, budgets, quality standards, and scope, while driving innovation and continuous improvement in digital facilities management.
• Develop and review technical specifications, coordinate procurement, and oversee the evaluation, implementation, testing, and commissioning of software and hardware solutions to meet business requirements.
• Develop automated reports for daily, weekly, annual, and ad hoc management needs, leveraging automation and IoT to improve data accuracy and operational performance. Prepare user manuals and training guides to support system adoption.
• Drive system enhancements and process automation by gathering, analysing, and translating business requirements into technical solutions. Collaborate with cross-functional teams and external vendors throughout the system development lifecycle, from planning and development to implementation and maintenance.
• Manage vendors and service providers to ensure compliance with SLAs and delivery within agreed timelines, budgets, and quality standards.
• Develop, review, and maintain SOPs, policies, and technical documentation to ensure operational consistency and compliance with established standards.

Requirements

• This role is 1-year under 3rd party outsource contract. 

  Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Systems Engineering, Telecommunications Engineering, or a related field.

• Minimum 2 years of relevant experience in an IT environment, preferably in application development, system support, or digital solutions.

• Proficiency in writing, developing, and testing code using PHP, MySQL, JavaScript, HTML, and CSS. Equivalent technical skills are acceptable, with relevant hands-on experience being an added advantage.

• Strong project management, stakeholder engagement, analytical, and problem-solving skills, with the ability to manage multiple projects and collaborate across teams.

• Relevant project management certifications are an added advantage.