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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Enterprise Business - Performance Management Specialist

Date:  15 Jun 2026
Custom Field 2:  14936
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

Responsible for developing and maintaining dashboards to drive divisional KPIs and annual revenue growth. This individual ensures performance is measured consistently and transparently by owning business-driven definitions to ensure accuracy and alignment of metrics across the divisions, in addition to delivering insights that drive performance improvement.

Responsibilities

  • Build dashboards with relevant performance metrics that can monitor health of the business, which includes developing and maintaining automated data warehouse.
  • Custodian of Enterprise business glossary for reporting;  developing, updating it and aligning across division and department to ensure no conflicting definitions.  Act as the single point of reference for metric clarification.  
  • Monitor and track all revenue and revenue drivers for all lines of business, ensuring data integrity is kept (accurate, complete, timeliness).
  • Perform data sanitation from various systems to support performance management analysis within specified timeline. (for all line of business - Revenue, Churn, Port Out Port In, deep-dive subscriber analysis, etc.)
  • Analyze the performance to identify areas that are performing and non-performing; analyze root cause and provide recommendation to management.
  • Automating standard progress report on Tableau or CADP for efficiency.
  • Frequently review key performance indicators against forecast and recommend improvements to management.
  • Collaborate cross-functionally with other subject matter experts from Data Science and Advanced Analytics, Finance and others to develop and evolve suitable dashboards for business requirements and ensure readiness for business planning cycle.

Requirements

  • Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, or related field.
  • Minimum 3-5 years of relevant experience in similar role.
  • Technical skills: Intermediate to proficient in SQL, working knowledge in data visualization (Tableau and/or Power BI), intermediate to advance knowledge of Excel, working knowledge in database management system.
  • Data engineering, data mining and big data analytics experience will be an advantage.
  • Strong communication skills with the ability to articulate findings in easy to understand terms.  
  • Strong organizational skills and ability to manage multiple priorities under tight deadlines.
  • Strong analytical and problem-solving skills with attention to detail and data accuracy.
  • Good interpersonal skill to manage internal stakeholder’s expectations
  • Ability to work independently with minimum supervision.
  • High level of integrity, accountability, and result orientation.
  • Agile and adaptable to a fast-paced, changing business environment.
  • Proactive and resourceful in driving process improvement and operational efficiency.
  • Excellent stakeholder management and communication skills across multiple business units.
Business Unit:  ENTERPRISE BUSINESS

Job Description

Responsible for developing and maintaining dashboards to drive divisional KPIs and annual revenue growth. This individual ensures performance is measured consistently and transparently by owning business-driven definitions to ensure accuracy and alignment of metrics across the divisions, in addition to delivering insights that drive performance improvement.

Responsibilities

  • Build dashboards with relevant performance metrics that can monitor health of the business, which includes developing and maintaining automated data warehouse.
  • Custodian of Enterprise business glossary for reporting;  developing, updating it and aligning across division and department to ensure no conflicting definitions.  Act as the single point of reference for metric clarification.  
  • Monitor and track all revenue and revenue drivers for all lines of business, ensuring data integrity is kept (accurate, complete, timeliness).
  • Perform data sanitation from various systems to support performance management analysis within specified timeline. (for all line of business - Revenue, Churn, Port Out Port In, deep-dive subscriber analysis, etc.)
  • Analyze the performance to identify areas that are performing and non-performing; analyze root cause and provide recommendation to management.
  • Automating standard progress report on Tableau or CADP for efficiency.
  • Frequently review key performance indicators against forecast and recommend improvements to management.
  • Collaborate cross-functionally with other subject matter experts from Data Science and Advanced Analytics, Finance and others to develop and evolve suitable dashboards for business requirements and ensure readiness for business planning cycle.

Requirements

  • Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, or related field.
  • Minimum 3-5 years of relevant experience in similar role.
  • Technical skills: Intermediate to proficient in SQL, working knowledge in data visualization (Tableau and/or Power BI), intermediate to advance knowledge of Excel, working knowledge in database management system.
  • Data engineering, data mining and big data analytics experience will be an advantage.
  • Strong communication skills with the ability to articulate findings in easy to understand terms.  
  • Strong organizational skills and ability to manage multiple priorities under tight deadlines.
  • Strong analytical and problem-solving skills with attention to detail and data accuracy.
  • Good interpersonal skill to manage internal stakeholder’s expectations
  • Ability to work independently with minimum supervision.
  • High level of integrity, accountability, and result orientation.
  • Agile and adaptable to a fast-paced, changing business environment.
  • Proactive and resourceful in driving process improvement and operational efficiency.
  • Excellent stakeholder management and communication skills across multiple business units.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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