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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Enterprise Business - Solutions Manager (Enterprise Messaging)

Date:  29 Apr 2026
Custom Field 2:  14782
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

The role serves as the subject matter expert for the Enterprise Messaging ecosystem, covering platform, IT, and network integrations. It is responsible for designing and leading new services and enhancements, ensuring alignment with business objectives and technical feasibility.

Responsibilities

  • Act as the subject matter expert for the Enterprise Messaging ecosystem, covering both platform and integration with CelcomDigi’s IT and network infrastructure.
  • Lead the solutioning and design of new services and enhancements within the Enterprise Messaging domain, ensuring alignment with business goals and technical feasibility.
  • Drive end-to-end project management across multiple initiatives including change requests, service transformation, optimization, and new product development.
  • Collaborate with cross-functional teams (Business, IT, Network, and external partners) to resolve technical and service-related issues, ensuring high service availability and performance.
  • Analyze customer feedback and service data to identify pain points and recommend improvements to enhance customer experience.
  • Lead / Participate in pre-sales activities such as bidding documentation, clarification and presentation related to messaging service.
  • Oversee partner and customer onboarding, including network and application integration, and support go-live activities to ensure smooth deployment.
  • Manage vendor and partner relationships to ensure compliance with agreed SLAs and performance standards.
  • Monitor and manage daily operations, including grey route detection and blocking, to maintain service integrity and security.

Requirements

  • Proven experience in IT solutioning, preferably in the telecommunications industry, with a strong understanding of enterprise messaging platforms and services.
  • Solid knowledge of telco architecture, including IT and network domains, integration protocols, and service delivery frameworks.
  • Strong project management skills with the ability to handle multiple priorities and stakeholders.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Experience working with cross-functional teams and external vendors in a fast-paced environment.
Business Unit:  ENTERPRISE BUSINESS

Job Description

The role serves as the subject matter expert for the Enterprise Messaging ecosystem, covering platform, IT, and network integrations. It is responsible for designing and leading new services and enhancements, ensuring alignment with business objectives and technical feasibility.

Responsibilities

  • Act as the subject matter expert for the Enterprise Messaging ecosystem, covering both platform and integration with CelcomDigi’s IT and network infrastructure.
  • Lead the solutioning and design of new services and enhancements within the Enterprise Messaging domain, ensuring alignment with business goals and technical feasibility.
  • Drive end-to-end project management across multiple initiatives including change requests, service transformation, optimization, and new product development.
  • Collaborate with cross-functional teams (Business, IT, Network, and external partners) to resolve technical and service-related issues, ensuring high service availability and performance.
  • Analyze customer feedback and service data to identify pain points and recommend improvements to enhance customer experience.
  • Lead / Participate in pre-sales activities such as bidding documentation, clarification and presentation related to messaging service.
  • Oversee partner and customer onboarding, including network and application integration, and support go-live activities to ensure smooth deployment.
  • Manage vendor and partner relationships to ensure compliance with agreed SLAs and performance standards.
  • Monitor and manage daily operations, including grey route detection and blocking, to maintain service integrity and security.

Requirements

  • Proven experience in IT solutioning, preferably in the telecommunications industry, with a strong understanding of enterprise messaging platforms and services.
  • Solid knowledge of telco architecture, including IT and network domains, integration protocols, and service delivery frameworks.
  • Strong project management skills with the ability to handle multiple priorities and stakeholders.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Experience working with cross-functional teams and external vendors in a fast-paced environment.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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