Enterpsise Business - Order Management (Direct) (Contract)

Job Summary

To execute the end-to-end Business Sales submission value chain, ensuring timely processing of corporate customer submissions in accordance with the compliance framework and risk assessment requirements outlined in SOPP guidelines, while minimizing all forms of fraud risk. This function serves as the central hub for corporate customer order processing across all Enterprise channels. It plays a critical role in enhancing customer experience through effective product and service fulfilment across CelcomDigi Business Enterprise Sales.

Responsibilities

• Review and process all incoming orders accurately, including verification of contact details, billing information, pricing, and promotions, in compliance with established procedures.
• Responsible for reviewing orders to identify and mitigate potential downstream issues that may impact customers or the business.
• Receive, distribute, and manage incoming customer orders, and coordinate with Sales and Customer Experience teams on order entry and fulfilment issues as required.
• Ensure data integrity by maintaining accurate records throughout the order entry process, including performing data cleansing when necessary.
• Receive, assess, and route customer inquiries, ensuring timely follow-up and satisfactory resolution.
• Liaise and collaborate with various stakeholders to ensure a smooth and efficient submission process.
• Identify and highlight process improvement opportunities to close operational gaps and enhance service quality delivery.
• Support the Team Lead in ensuring smooth operational workflow within task processing activities.
• Manage and safeguard Enterprise Concept Papers, Sales Bidding Tools, and operational templates.
• Perform any other duties reasonably assigned within scope and capability as required.
• Remain flexible and ready to undertake assigned tasks when needed.

Requirements

• Diploma/ Degree in Business Administration, Management, Telecommunications, or related field.
• 1–3 years of experience in Order Management, Sales Operations, or Customer Service within a corporate/ telecommunication environment (preferred).
• Strong understanding of end-to-end order processing and sales submission workflows.
• Knowledge of compliance frameworks, SOP adherence, and basic risk/ fraud identification practices.
• High attention to detail with strong data accuracy and record management skills.
• Ability to interpret sales documentation, pricing structures, and billing information.
• Strong coordination and stakeholder management skills across Sales, Operations, and Customer Experience teams.
• Good problem-solving skills with the ability to identify process gaps and propose improvements.
• Proficiency in Microsoft Office tools.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, high-volume operational environment.
• Self-motivated, disciplined, and able to manage multiple tasks with minimal supervision.
• Flexible and adaptable to changing priorities and operational demands.