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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

GEA Liaison Officer

Date:  5 Jan 2026
Custom Field 2:  14472
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

We're seeking a GEA Compliance Officer to manage daily enforcement agency requests, ensure SOP compliance, improve processes, and maintain accurate records. The role includes attending to statement requests and court subpeonas, while identifying and implementing process improvements.

Responsibilities

  • Managing daily GEA (Government Enforcement Agency) request within the expected timelines.
  • Ensuring compliance to the Authority Request SOP requirements and other internal governing documents in information extraction and dissemination.
  • Assist in improving GEA management process and procedures, identify weakness of current control processes and make recommendations for improvement and follow up until proper correction action is properly implemented.
  • Attend to request for recording statement by GEAs and ensure court attendance upon being subpeona by court.
  • Maintaining detail log, record keeping and dashboard for all GEA's requests managed by the department.

Requirements

  • Familiar with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010. Experienced in proper handling of data protection regulations would be an added advantage. 
  • Good communication & stakeholder management skills.
  • Skilled in the use of information systems, databases, data analytic, Power Point, Excel and Microsoft Word.
  • Good proficiency in English & Bahasa Malaysia.
  • A degree/diploma in Mass Communication/Business Administration/Information Management or other equivalent qualification.
  • At least 3 years relevant experience in Telecommunications industry or working with a major corporation or multi-national organization managing internal and/or external stakeholders.

 
Business Unit:  CORPORATE AFFAIRS

Job Description

We're seeking a GEA Compliance Officer to manage daily enforcement agency requests, ensure SOP compliance, improve processes, and maintain accurate records. The role includes attending to statement requests and court subpeonas, while identifying and implementing process improvements.

Responsibilities

  • Managing daily GEA (Government Enforcement Agency) request within the expected timelines.
  • Ensuring compliance to the Authority Request SOP requirements and other internal governing documents in information extraction and dissemination.
  • Assist in improving GEA management process and procedures, identify weakness of current control processes and make recommendations for improvement and follow up until proper correction action is properly implemented.
  • Attend to request for recording statement by GEAs and ensure court attendance upon being subpeona by court.
  • Maintaining detail log, record keeping and dashboard for all GEA's requests managed by the department.

Requirements

  • Familiar with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010. Experienced in proper handling of data protection regulations would be an added advantage. 
  • Good communication & stakeholder management skills.
  • Skilled in the use of information systems, databases, data analytic, Power Point, Excel and Microsoft Word.
  • Good proficiency in English & Bahasa Malaysia.
  • A degree/diploma in Mass Communication/Business Administration/Information Management or other equivalent qualification.
  • At least 3 years relevant experience in Telecommunications industry or working with a major corporation or multi-national organization managing internal and/or external stakeholders.

 

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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