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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Government Enforcement Agency Liaison Officer

Date:  6 Mar 2026
Custom Field 2:  14391
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Summary

We're seeking a GEA Compliance Officer to manage daily enforcement agency requests, ensure SOP compliance, improve processes, and maintain accurate records. The role includes attending to statement requests and court subpoenas while identifying and implementing process improvements.

Responsibilities

  • Managing daily GEA (Government Enforcement Agency) requests within the expected timelines.
  • Ensuring compliance to the Authority Request SOP requirement and other internal governing documents in information extraction and dissemination.
  • Assist in improving GEA management process and procedures, identify weaknesses of current control processes, make recommendations for improvement, and follow up until proper corrective action is properly implemented.
  • Attend to requests for recording statements by GEAs and ensure court attendance upon being subpoena by court.
  • Maintaining a details log, record keeping, and a dashboard for all GEAs' requests managed by the department.

Requirements

  • A Degree in Mass Communication / Business Administration / Information Management or other equivalent qualification.
  • At least 3 years of relevant experience in Telecommunications industry or working with a major corporation or multi-national organization managing internal and/or external stakeholders.
  • Familiar with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010. Experience in the proper handling of data protection regulations would be an added advantage.
  • Good communication & stakeholder management skills.
  • Skilled in the use of information systems, databases, data analytic, Power Point, Excel and Microsoft Word.
  • Good proficiency in English & Bahasa Malaysia.
Business Unit:  CORPORATE AFFAIRS

Job Summary

We're seeking a GEA Compliance Officer to manage daily enforcement agency requests, ensure SOP compliance, improve processes, and maintain accurate records. The role includes attending to statement requests and court subpoenas while identifying and implementing process improvements.

Responsibilities

  • Managing daily GEA (Government Enforcement Agency) requests within the expected timelines.
  • Ensuring compliance to the Authority Request SOP requirement and other internal governing documents in information extraction and dissemination.
  • Assist in improving GEA management process and procedures, identify weaknesses of current control processes, make recommendations for improvement, and follow up until proper corrective action is properly implemented.
  • Attend to requests for recording statements by GEAs and ensure court attendance upon being subpoena by court.
  • Maintaining a details log, record keeping, and a dashboard for all GEAs' requests managed by the department.

Requirements

  • A Degree in Mass Communication / Business Administration / Information Management or other equivalent qualification.
  • At least 3 years of relevant experience in Telecommunications industry or working with a major corporation or multi-national organization managing internal and/or external stakeholders.
  • Familiar with the requirements of the Communications and Multimedia Act 1998 & Personal Data Protection Act 2010. Experience in the proper handling of data protection regulations would be an added advantage.
  • Good communication & stakeholder management skills.
  • Skilled in the use of information systems, databases, data analytic, Power Point, Excel and Microsoft Word.
  • Good proficiency in English & Bahasa Malaysia.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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