Guest Relations / Receptionist

Job Description

The Guest Relations / Receptionist serves as the first point of contact for visitors and guests, ensuring a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling incoming calls and correspondence, coordinating appointments, and providing administrative support to ensure smooth daily operations. The position requires excellent communication, interpersonal, and organizational skills, with a strong focus on customer service and maintaining a positive company image.

Responsibilities

• Serve as the frontline representative at the concierge, managing both planned and unplanned visits from visitors, vendors, government agencies, and authorities.
• Greet and welcome guests professionally, ensuring a positive first impression of CelcomDigi.
• Manage visitor registrations and departures through the CelcomDigi Visitor Management System (VMS).
• Monitor and authorize visitor and guest access to the premises to maintain security, and promptly notify the respective host upon guest arrival.
• Ensure compliance with company procedures, safety rules, and ethical standards to maintain a clean, safe, and professional reception area.
• Assist the Duty Manager in supervising the Security Officers, Guards, and Auxiliary Police assigned to the area.
• Handle the CelcomDigi general line, answer calls, relay messages, and provide accurate information to callers.
• Receive and record vendor invoices related to assigned areas, ensuring proper documentation and timely processing.
• Support the preparation of Requests for Proposal (RFP) prior to IS review and monitor project progress for assigned tasks.
• Conduct daily inspections of assigned areas using the CelcomDigi standard checklist and prepare inspection and daily operation reports.
• Manage the general inquiry email account at the reception and ensure timely response to all correspondence.
• Assist in the feedback and complaints escalation process by notifying the Person-in-Charge (PIC) for prompt resolution.
• Ensure the lobby and reception area are clean, welcoming, and that all facilities and equipment are in good working condition.

Requirements

• This position is a 6-month temporary contract under a third-party outsourcing arrangement to cover maternity leave.
• Diploma or equivalent qualification in Business Administration, Hospitality Management, or related field.
• Working experience in a front desk, guest relations, or customer service role.
• Experience in handling visitor management systems (VMS) and front desk operations preferred.
• Exposure to facilities, security, or administrative support functions will be an added advantage.
• Excellent communication and interpersonal skills with a professional and courteous demeanor.
• Strong customer service orientation and ability to handle visitors from all levels.
• Good problem-solving and multitasking abilities, with strong attention to detail.
• Able to work independently as well as part of a team in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Familiarity with office equipment and telephone systems.
• High level of integrity and professionalism in dealing with internal and external stakeholders.