Apply now »

We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Head of Decisioning Analytics

Date:  29 Dec 2025
Custom Field 2:  14487
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

This is a senior leadership role with a mandate to shape the data science and AI agenda of a leading telecom operator. You will build and scale a high-impact in-house data science capability, influence executive decision-making, and turn rich data assets into measurable business outcomes across growth, customer experience, and operational excellence.

 
If you’re excited by owning the AI roadmap, leading at scale, and driving real-world impact, this role offers visibility, influence, and the opportunity to build something that matters.

Responsibilities

  • Define and lead the enterprise data science and AI strategy, aligned to business priorities.
  • Build, lead, and mentor a high-performing data science team and establish best-in-class ways of working.
  • Deliver advanced analytics, machine learning, and AI use cases that drive revenue, retention, and efficiency.
  • Assess the organisation’s data science & AI maturity and execute a roadmap to scale capabilities and adoption.
  • Partner closely with senior stakeholders to translate business problems into impactful analytics solutions.
  • Oversee analytics delivery (internal and external), ensuring quality, governance, data privacy, and security.

Requirements

  • Bachelor’s degree in Data Science, Mathematics, Statistics, Computer Science, or related fields.
  • 15+ years of relevant experience, including 5+ years in a senior data science / analytics leadership role.
  • Strong foundation in statistics, machine learning, and advanced analytics.
  • Hands-on understanding of Python, SQL, big data platforms (e.g. Hadoop), and BI tools (Tableau, Power BI, Qlik).
  • Proven ability to influence senior stakeholders and communicate complex topics clearly.
  • A strategic, outcome-driven leader with a passion for building teams and scaling impact.
Business Unit:  CONSUMER BUSINESS

Job Description

This is a senior leadership role with a mandate to shape the data science and AI agenda of a leading telecom operator. You will build and scale a high-impact in-house data science capability, influence executive decision-making, and turn rich data assets into measurable business outcomes across growth, customer experience, and operational excellence.

 
If you’re excited by owning the AI roadmap, leading at scale, and driving real-world impact, this role offers visibility, influence, and the opportunity to build something that matters.

Responsibilities

  • Define and lead the enterprise data science and AI strategy, aligned to business priorities.
  • Build, lead, and mentor a high-performing data science team and establish best-in-class ways of working.
  • Deliver advanced analytics, machine learning, and AI use cases that drive revenue, retention, and efficiency.
  • Assess the organisation’s data science & AI maturity and execute a roadmap to scale capabilities and adoption.
  • Partner closely with senior stakeholders to translate business problems into impactful analytics solutions.
  • Oversee analytics delivery (internal and external), ensuring quality, governance, data privacy, and security.

Requirements

  • Bachelor’s degree in Data Science, Mathematics, Statistics, Computer Science, or related fields.
  • 15+ years of relevant experience, including 5+ years in a senior data science / analytics leadership role.
  • Strong foundation in statistics, machine learning, and advanced analytics.
  • Hands-on understanding of Python, SQL, big data platforms (e.g. Hadoop), and BI tools (Tableau, Power BI, Qlik).
  • Proven ability to influence senior stakeholders and communicate complex topics clearly.
  • A strategic, outcome-driven leader with a passion for building teams and scaling impact.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


Job Segment: Analytics, Telecom, Telecommunications, Computer Science, SQL, Technology, Management

Apply now »