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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Product Management (Prepaid) Specialist

Date:  22 Jul 2026
Custom Field 2:  15035
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

This role requires taking some initial direction, then shaping concepts ahead of time to meet the GTM calendar timeline. It involves willingness to step into an end-to-end role when needed and is not afraid of delving into actual operational matters. Working within the Prepaid Products team, the role encompasses managing the full range of Prepaid offerings for Malaysian and migrant segments, driving profitability, innovation, and customer engagement. Ensuring alignment with governance frameworks from the Product Management and Strategy team is key, as is collaboration with core product teams to ensure cohesion. Other responsibilities include analyzing data on customer patterns, assessing the market environment, tracking competitor movements, and preparing and presenting concept proposals at relevant forums.

Responsibilities

  • Formulate strategies for product/service development, ensuring alignment with overall business goals and strategies
  • Analyse market trends to ascertain customer behaviour patterns and product/service preferences
  • Monitor market dynamics, competitor activities and industry developments for potential business risks and opportunities
  • Develop and present business case proposals including concepts, profit projections, and strategic approaches
  • Effectively communicate business plans and concepts, clearly outlining customer benefits, financial returns, and the scope of opportunity
  • Coordinate with Product Development and Market Launch teams to ensure the successful introduction of new products/services to market
  • Regularly track and evaluate performance based on user acquisition, revenue generation and profitability targets, and adjust strategies as required.

Requirements

  • 5-8 years experience
  • Demonstrable experience in a customer-facing role or commercially oriented function
  • Strong interpersonal skills with drive/persistence/patience to deliver
  • Some experience with billing systems/project management/marketing communications will be advantageous
Business Unit:  CONSUMER BUSINESS

Job Description

This role requires taking some initial direction, then shaping concepts ahead of time to meet the GTM calendar timeline. It involves willingness to step into an end-to-end role when needed and is not afraid of delving into actual operational matters. Working within the Prepaid Products team, the role encompasses managing the full range of Prepaid offerings for Malaysian and migrant segments, driving profitability, innovation, and customer engagement. Ensuring alignment with governance frameworks from the Product Management and Strategy team is key, as is collaboration with core product teams to ensure cohesion. Other responsibilities include analyzing data on customer patterns, assessing the market environment, tracking competitor movements, and preparing and presenting concept proposals at relevant forums.

Responsibilities

  • Formulate strategies for product/service development, ensuring alignment with overall business goals and strategies
  • Analyse market trends to ascertain customer behaviour patterns and product/service preferences
  • Monitor market dynamics, competitor activities and industry developments for potential business risks and opportunities
  • Develop and present business case proposals including concepts, profit projections, and strategic approaches
  • Effectively communicate business plans and concepts, clearly outlining customer benefits, financial returns, and the scope of opportunity
  • Coordinate with Product Development and Market Launch teams to ensure the successful introduction of new products/services to market
  • Regularly track and evaluate performance based on user acquisition, revenue generation and profitability targets, and adjust strategies as required.

Requirements

  • 5-8 years experience
  • Demonstrable experience in a customer-facing role or commercially oriented function
  • Strong interpersonal skills with drive/persistence/patience to deliver
  • Some experience with billing systems/project management/marketing communications will be advantageous

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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