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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Product Specialist (Digital Safety & Security)

Date:  19 May 2026
Custom Field 2:  14858
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

Responsible for the growth and profitability of digital safety services, including antivirus, anti-scam and identity theft protection solutions. This role focuses on strengthening customer trust while driving strategic business growth and subscriber engagement.

Responsibilities

  • P&L Ownership : Own the profitability of Digital Safety and Protection services by tracking performance metrics, managing budgets, and achieving financial targets
  • Customer Engagement : Promote activation and consistent usage of safety products, ensuring seamless integration into customers’ lives
  • Issue Resolution : Oversee customer escalations, improving resolution times and reducing complaint volumes
  • Service Innovation : Identify emerging threats and introduce cutting-edge offerings to maintain a robust portfolio of safety services
  • Strategic Partnership : Build and sustain relationships with security solution providers to deliver premium services
  • Market Execution : Execute impactful GTM campaigns, leveraging partnerships and promotions to drive adoption

Requirements

  • Bachelor’s degree in marketing, business, engineering, technology or a related field;
  • Minimum 3-5 years of progressive experience in product management, business, marketing or partnership roles
  • Proven track record to generate revenue through partnerships
  • Experience in business roles with high pressure and revenue KPIs
  • Strong background collaborating with external partnes, technology, finance and marketing team

 
Business Unit:  CONSUMER BUSINESS

Job Description

Responsible for the growth and profitability of digital safety services, including antivirus, anti-scam and identity theft protection solutions. This role focuses on strengthening customer trust while driving strategic business growth and subscriber engagement.

Responsibilities

  • P&L Ownership : Own the profitability of Digital Safety and Protection services by tracking performance metrics, managing budgets, and achieving financial targets
  • Customer Engagement : Promote activation and consistent usage of safety products, ensuring seamless integration into customers’ lives
  • Issue Resolution : Oversee customer escalations, improving resolution times and reducing complaint volumes
  • Service Innovation : Identify emerging threats and introduce cutting-edge offerings to maintain a robust portfolio of safety services
  • Strategic Partnership : Build and sustain relationships with security solution providers to deliver premium services
  • Market Execution : Execute impactful GTM campaigns, leveraging partnerships and promotions to drive adoption

Requirements

  • Bachelor’s degree in marketing, business, engineering, technology or a related field;
  • Minimum 3-5 years of progressive experience in product management, business, marketing or partnership roles
  • Proven track record to generate revenue through partnerships
  • Experience in business roles with high pressure and revenue KPIs
  • Strong background collaborating with external partnes, technology, finance and marketing team

 

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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