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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Senior Convergence Management Specialist

Date:  3 Feb 2026
Custom Field 2:  14562
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

The Convergence Products team manages Home Fibre bundled with Postpaid and Prepaid products, standalone Home Fibre, and Fixed Wireless Access. They hold PandL accountability, drive product innovation, and align with governance frameworks established by the Product Management and Strategy team.

Responsibilities

  • Product Portfolio Management: Oversee Convergence offerings, including Home Fibre, Fixed Wireless Access, and bundled plans. Ensure competitive positioning and customer alignment.
  • PandL Accountability: Drive revenue and profitability, aligning pricing and cost strategies with overall business goals.
  • Market and Customer Insights: Analyze customer behavior, usage patterns, and market trends to refine products and address gaps effectively.
  • Cross-Functional Collaboration: Align with Prepaid, Postpaid, and other core teams to ensure cohesive product integration. Seek alignment with governance frameworks from Product Management and Strategy.
  • Product Innovation: Partner with Tech GTM to introduce new capabilities and enhance bundled offerings. Ensure readiness for seamless product launches.
  • Operational Consistency: Streamline processes for efficient product delivery and maintain SOPs to support fast time-to-market.

Requirements

  • 5-8 years experience in a customer-facing role or commercially oriented function.
  • Strong interpersonal skills with drive / persistence / patience to deliver.
  • Some experience with billing systems / project management / marketing communications will be advantageous.
Business Unit:  CONSUMER BUSINESS

Job Description

The Convergence Products team manages Home Fibre bundled with Postpaid and Prepaid products, standalone Home Fibre, and Fixed Wireless Access. They hold PandL accountability, drive product innovation, and align with governance frameworks established by the Product Management and Strategy team.

Responsibilities

  • Product Portfolio Management: Oversee Convergence offerings, including Home Fibre, Fixed Wireless Access, and bundled plans. Ensure competitive positioning and customer alignment.
  • PandL Accountability: Drive revenue and profitability, aligning pricing and cost strategies with overall business goals.
  • Market and Customer Insights: Analyze customer behavior, usage patterns, and market trends to refine products and address gaps effectively.
  • Cross-Functional Collaboration: Align with Prepaid, Postpaid, and other core teams to ensure cohesive product integration. Seek alignment with governance frameworks from Product Management and Strategy.
  • Product Innovation: Partner with Tech GTM to introduce new capabilities and enhance bundled offerings. Ensure readiness for seamless product launches.
  • Operational Consistency: Streamline processes for efficient product delivery and maintain SOPs to support fast time-to-market.

Requirements

  • 5-8 years experience in a customer-facing role or commercially oriented function.
  • Strong interpersonal skills with drive / persistence / patience to deliver.
  • Some experience with billing systems / project management / marketing communications will be advantageous.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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