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We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Senior Device Lifecycle Specialist

Date: 5 Feb 2026

Custom Field 2: 14595

Employment Type: Permanent

City: CelcomDigi Tower, Petaling Jay

Description:

Job Description

Manage the end-to-end profitability and operations of value-added services for every stage of a device’s journey, from acquisition of device, device protection, trade-in, and beyond, ensuring exceptional customer experiences and sustainable growth.

Responsibilities

P&L Ownership: Take full accountability for the profitability of Device Lifecycle Services, tracking performance metrics, managing budgets, and achieving financial targets.
Product and Service Development: Expand and innovate services across the device lifecycle, including device protection and trade-in programs, ensuring they address evolving market trend and customer needs.
Partnership Management: Collaborate with industry partners and vendors to deliver a competitive suite of device services while ensuring high-quality standards.
Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
Stakeholder Collaboration: Work with cross-functional teams (marketing, technology, and sales) to support product launches and promotional efforts.

Requirements

5–10 years of relevant experience in devices, device protection, or mobile-related products
Proven ability to operate effectively in a fast-paced, dynamic environment with minimal supervision
Strong capabilities in project management, partner/vendor management, and data analysis.
Hands-on experience working with complex IT stacks, with solid technical understanding and the ability to engage meaningfully with technical teams
Strong negotiation skills to influence partners and nurture relationships for mutual benefits
Ability to multitask within a tight deadline
Excellent written and spoken communication and presentation skills
A degree in Marketing and business studies is preferred

Business Unit: CONSUMER BUSINESS

Job Description

Responsibilities

P&L Ownership: Take full accountability for the profitability of Device Lifecycle Services, tracking performance metrics, managing budgets, and achieving financial targets.
Product and Service Development: Expand and innovate services across the device lifecycle, including device protection and trade-in programs, ensuring they address evolving market trend and customer needs.
Partnership Management: Collaborate with industry partners and vendors to deliver a competitive suite of device services while ensuring high-quality standards.
Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
Stakeholder Collaboration: Work with cross-functional teams (marketing, technology, and sales) to support product launches and promotional efforts.

Requirements

5–10 years of relevant experience in devices, device protection, or mobile-related products
Proven ability to operate effectively in a fast-paced, dynamic environment with minimal supervision
Strong capabilities in project management, partner/vendor management, and data analysis.
Hands-on experience working with complex IT stacks, with solid technical understanding and the ability to engage meaningfully with technical teams
Strong negotiation skills to influence partners and nurture relationships for mutual benefits
Ability to multitask within a tight deadline
Excellent written and spoken communication and presentation skills
A degree in Marketing and business studies is preferred

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Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

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