Senior Performance Management Specialist

Job Description

The Senior Performance Management Specialist is responsible for leading the design, governance, and continuous improvement of the organisation’s performance management framework. This role drives the end-to-end performance cycle, ensures alignment with business strategy, and embeds a high-performance culture through robust policies, systems, and stakeholder engagement.

The incumbent will act as a subject matter expert, partnering closely with HR Business Partners, Rewards, Learning & Development, and business leaders to ensure consistency, fairness, and effectiveness across the organisation.

Responsibilities

Performance Management Strategy & Governance

• Design, review, and enhance Performance Management policies, frameworks, and processes to ensure alignment with organisational strategy and evolving business needs.
• Evaluate the effectiveness of existing performance frameworks and recommend improvements based on data insights and best practices.

End-to-End Performance Cycle Management

• Lead and manage the full performance management cycle, including goal setting, mid-year reviews, year-end evaluations, and calibration sessions.
• Partner with HRBPs and functional leaders to ensure clear goal alignment, rating consistency, and fairness across teams.
• Facilitate performance calibration discussions to uphold equity and organisational standards.

Systems & Process Optimisation

• Oversee the administration and optimisation of performance management systems and tools, ensuring usability, data accuracy, and process efficiency.
• Drive continuous improvement initiatives, including digital enhancements and automation opportunities.

Advisory & Capability Building

• Provide expert guidance and consultation to managers and employees on performance management practices, difficult conversations, feedback culture, and rating methodologies.
• Design and deliver workshops, briefings, and training programmes to build leadership capability in managing performance effectively.
• Collaborate with Learning & Development to strengthen leadership and people management competencies.
• Advise on performance intervention cases, including Performance Improvement Plans (PIPs), probation management, and extension documentation.

Reporting & Analytics

• Monitor performance cycle milestones and completion rates to ensure timely execution and accountability.
• Analyse performance data and trends to provide insights and recommendations to HR leadership and management.
• Partner with Rewards on performance-linked outcomes where relevant.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related discipline.
• 6–10 years of HR experience, with at least 3 years directly managing Performance Management in a medium to large organisation.
• Proven experience designing or enhancing performance management systems and processes.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent facilitation, stakeholder management, and presentation skills.
• Strong planning, organisational, and problem-solving capabilities.
• High level of professionalism, integrity, and ability to manage sensitive matters with discretion.