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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Senior Product Specialist (Digital Safety & Security)

Date:  19 May 2026
Custom Field 2:  14853
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

In this role, you will be at the forefront of our evolution, leading the development and implementation of innovative service solutions and automation initiatives. You will identify key opportunities to integrate new technologies that not only improve operational efficiency but—more importantly—enhance the customer experience at every Moment of Truth. If you are passionate about driving continuous improvement and reimagining the future of service through automation, we want you on our team.

Responsibilities

  • Strategic and Big-Picture Thinker :  Able to see long-term partnership value beyond short-term gains and connect partnerships to overall business strategy and identify scalable growth opportunities
  • Strong Business Acumen: With strong commercial mind and understands different revenue models, cost, margin, pricing and ROI and able to negotiate for a win-win mindset
  • Execution-Driven and Operationally Strong : Translates strategy into clear, actionable plans, including driving partnerships from engagement, negotiation to contract signing and product delivery to the market
  • Strategic Project & Budget Management: Expert in managing timeline, budget, deliverables and milestone for partnership projects
  • Analytical & Data-Driven: Committed to using deep-dive metrics and behavioral insights to solve complex problems and drive evidence-based decision-making.
  • Adaptable & Results-Oriented: Thrives in fast-paced, evolving environments, with a relentless focus on delivering measurable outcomes and continuous improvement with strong target ownership

Requirements

  • P&L Ownership : Drive the profitability of Digital Safety and Protection services by tracking performance metrics, managing budgets, and achieving financial targets
  • Customer Engagement : Promote activation and consistent usage of safety products, ensuring seamless integration into customers’ lives
  • Service Innovation : Identify emerging threats and introduce cutting-edge offerings to maintain a robust portfolio of safety services
  • Strategic Partnership : Build and sustain relationships with security solution providers to deliver premium services
  • Execution & Implementation : Drive end-to-end project from partnership engagement, negotiation to contract signing and product launching
  • Market Execution : Develop impactful GTM campaigns, leveraging partnerships and promotions to drive adoption

 

Your Merits:

  • Bachelor’s degree in marketing, business, engineering, technology or a related field;
  • Minimum 5-8 years of progressive experience in product management, business, marketing or partnership roles
  • Proven track record to generate revenue through partnerships
  • Experience in business roles with high pressure and revenue KPIs
  • Strong background collaborating with external partners, technology, finance, performance and marketing team
Business Unit:  CONSUMER BUSINESS

Job Description

In this role, you will be at the forefront of our evolution, leading the development and implementation of innovative service solutions and automation initiatives. You will identify key opportunities to integrate new technologies that not only improve operational efficiency but—more importantly—enhance the customer experience at every Moment of Truth. If you are passionate about driving continuous improvement and reimagining the future of service through automation, we want you on our team.

Responsibilities

  • Strategic and Big-Picture Thinker :  Able to see long-term partnership value beyond short-term gains and connect partnerships to overall business strategy and identify scalable growth opportunities
  • Strong Business Acumen: With strong commercial mind and understands different revenue models, cost, margin, pricing and ROI and able to negotiate for a win-win mindset
  • Execution-Driven and Operationally Strong : Translates strategy into clear, actionable plans, including driving partnerships from engagement, negotiation to contract signing and product delivery to the market
  • Strategic Project & Budget Management: Expert in managing timeline, budget, deliverables and milestone for partnership projects
  • Analytical & Data-Driven: Committed to using deep-dive metrics and behavioral insights to solve complex problems and drive evidence-based decision-making.
  • Adaptable & Results-Oriented: Thrives in fast-paced, evolving environments, with a relentless focus on delivering measurable outcomes and continuous improvement with strong target ownership

Requirements

  • P&L Ownership : Drive the profitability of Digital Safety and Protection services by tracking performance metrics, managing budgets, and achieving financial targets
  • Customer Engagement : Promote activation and consistent usage of safety products, ensuring seamless integration into customers’ lives
  • Service Innovation : Identify emerging threats and introduce cutting-edge offerings to maintain a robust portfolio of safety services
  • Strategic Partnership : Build and sustain relationships with security solution providers to deliver premium services
  • Execution & Implementation : Drive end-to-end project from partnership engagement, negotiation to contract signing and product launching
  • Market Execution : Develop impactful GTM campaigns, leveraging partnerships and promotions to drive adoption

 

Your Merits:

  • Bachelor’s degree in marketing, business, engineering, technology or a related field;
  • Minimum 5-8 years of progressive experience in product management, business, marketing or partnership roles
  • Proven track record to generate revenue through partnerships
  • Experience in business roles with high pressure and revenue KPIs
  • Strong background collaborating with external partners, technology, finance, performance and marketing team

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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