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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Service Delivery Specialist

Date:  27 Apr 2026
Custom Field 2:  14729
Employment Type:  Permanent
City:  CelcomDigi Tower, Petaling Jay
Description: 

Job Description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

In this role at CelcomDigi, you will configure product and service offerings in core telco platforms to support go-to-market launches.

You are:
  • Proficient in core telco platforms like CRM and CBS, and familiar with the overall telco backend architecture.
  • Analytical and detail-oriented, ensuring every aspect of a task is done accurately.
  • Proactive and willing to go the extra mile to find new solutions and complete a task within a tight timeline.
  • Adaptable, able to grasp new concepts quickly and thrive in a fast-paced environment.
  • A team player with good interpersonal skills and able to work collaboratively with others.
  • A strong sense of curiosity, actively seeking continuous improvement and innovation.

 

Your Responsibilities:
  • Translate Go-To-Market (GTM) strategies and business requirements into system configurations by analyzing product concepts and implementing them across core telco platforms (e.g., CRM, CBS, VDPI) and digital channels.
  • Partner with business and technology teams to gather, assess, and refine requirements, and develop comprehensive technical specifications and product matrices for service/change requests.
  • Review and validate test plans and outcomes across pre-production and production environments to ensure seamless, error-free launches.
  • Proactively troubleshoot and resolve configuration-related issues identified during testing and post-launch, ensuring minimal service disruption.
  • Assess technical feasibility of new initiatives, conduct proof-of-concept (POC) activities, and provide data-driven recommendations to stakeholders.

Your Merits:
  • Proficient in core telco platforms like CRM and CBS and has a strong understanding of how they integrate with other systems within the overall telco architecture.
  • Experience with the end-to-end product development process and project management tools like JIRA.
  • Experience in fast-paced environment with continuous GTM launches, delivering ad hoc requests with quick turnaround time.

 
Business Unit:  CONSUMER BUSINESS

Job Description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

In this role at CelcomDigi, you will configure product and service offerings in core telco platforms to support go-to-market launches.

You are:
  • Proficient in core telco platforms like CRM and CBS, and familiar with the overall telco backend architecture.
  • Analytical and detail-oriented, ensuring every aspect of a task is done accurately.
  • Proactive and willing to go the extra mile to find new solutions and complete a task within a tight timeline.
  • Adaptable, able to grasp new concepts quickly and thrive in a fast-paced environment.
  • A team player with good interpersonal skills and able to work collaboratively with others.
  • A strong sense of curiosity, actively seeking continuous improvement and innovation.

 

Your Responsibilities:
  • Translate Go-To-Market (GTM) strategies and business requirements into system configurations by analyzing product concepts and implementing them across core telco platforms (e.g., CRM, CBS, VDPI) and digital channels.
  • Partner with business and technology teams to gather, assess, and refine requirements, and develop comprehensive technical specifications and product matrices for service/change requests.
  • Review and validate test plans and outcomes across pre-production and production environments to ensure seamless, error-free launches.
  • Proactively troubleshoot and resolve configuration-related issues identified during testing and post-launch, ensuring minimal service disruption.
  • Assess technical feasibility of new initiatives, conduct proof-of-concept (POC) activities, and provide data-driven recommendations to stakeholders.

Your Merits:
  • Proficient in core telco platforms like CRM and CBS and has a strong understanding of how they integrate with other systems within the overall telco architecture.
  • Experience with the end-to-end product development process and project management tools like JIRA.
  • Experience in fast-paced environment with continuous GTM launches, delivering ad hoc requests with quick turnaround time.

 

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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