UNIT HEAD, ACCOUNTS RECEIVABLE

Role Overview

The Accounts Receivable Team Leader is responsible for leading the day-to-day Accounts Receivable operations while driving performance, accuracy, and continuous improvement across the function. This role ensures timely billing and collections, strong cash flow, and effective credit management, while acting as a key contributor to AR-related projects and finance transformation initiatives.

Key Responsibilities

• Lead, coach, and develop the Accounts Receivable team to achieve operational and performance targets.
• Oversee end-to-end AR activities including invoicing, collections, cash application, credit management, and dispute resolution.
• Monitor customer accounts to ensure timely collections and proactively manage overdue balances.
• Develop and execute collection strategies to improve cash flow and reduce Days Sales Outstanding (DSO).
• Review and approve credit limits in line with company policy and risk appetite.
• Act as the primary escalation point for complex customer issues and disputes.
• Ensure accurate and timely month-end close activities, reconciliations, and AR reporting.
• Analyze AR aging, KPIs, and performance reports, providing insights to management.
• Partner with Sales, Customer Service, and Finance teams to improve customer experience and issue resolution.
• Ensure compliance with internal controls, accounting standards, and company policies.
• Support internal and external audits by providing documentation and explanations.
• Lead, coach, and develop team members; set performance objectives, conduct evaluations, and build a high-performing team culture.
• Act as the Accounts Receivable subject matter expert (SME) for cross-functional and finance transformation initiatives such as ERP implementation and billing system upgrades.
• Maintain process documentation and SOPs.

Key Skills & Experience

Experience

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 5-8 years’ experience in Accounts Receivable or Order-to-Cash, with prior team leadership or supervisory experience.
• Strong hands-on experience across collections, billing, cash application, reconciliations and projects.
• Experience with month-end close, AR reporting, and audit support.
• Exposure to ERP systems such as SAP, Oracle, Coupa or similar.

Skills & Competencies

• Strong people leadership and stakeholder management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Results-driven mindset with a focus on cash flow and continuous improvement.
• Solid understanding of AR controls, credit risk, and accounting principles.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Excel and financial reporting tools.
• Ability to manage priorities in a fast-paced, deadline-driven environment.