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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

HEAD OF SALES CHANNEL MANAGEMENT

Date:  19 Nov 2025
Custom Field 2:  14289
Custom Field 3:  Permanent
City:  MY-Johor Office
Description: 

Job Description

The Head of Section, Sales Channel Management is responsible for strategizing and driving the overall sales channel including Franchise and Retail by achieving the volume/value/profitability targets. This role involves managing the sales team and channels, understanding market trends, and implementing company sales and marketing strategies.

Responsibilities

  • Strategize and drive the overall sales channel including Franchise and Retail by achieving the volume/value/profitability targets.
  • Work with Sales Team to achieve Monthly, Quarterly and Yearly achievement of Acquisition and Revenue Targets
  • Develop the sales team and channels
  • Understand market trends, competition from the market and suggest tactical plan to achieve.
  • Build brand image, position and achieve market leadership for Regions.
  • Implement company sales and marketing strategy and harness the full potential of the retail distribution system for all products range.
  • Dimensioning of complete distribution channel; Set distribution benchmarks and monitor performance against the same; Develop and implement Secondary tracking and other related processes for distribution; Expansion of distribution depth and width, conduct distributor audits. Monitor competition distribution strategy and approach constantly

Requirements

  • Bachelors degree in an applicable field of study required
  • Min. 10 - 12 years of experience working Sales / Retail Industry - Prefer from Telco industry
  • Well verse with Distribution
  • Retail and Sales Force Model
  • Excellent written and verbal communication skills
  • Multitasking and decision making skills
  • Statistic - driven mind with an eye for problem solving skills
Business Unit:  SALES & RETAIL

Job Description

The Head of Section, Sales Channel Management is responsible for strategizing and driving the overall sales channel including Franchise and Retail by achieving the volume/value/profitability targets. This role involves managing the sales team and channels, understanding market trends, and implementing company sales and marketing strategies.

Responsibilities

  • Strategize and drive the overall sales channel including Franchise and Retail by achieving the volume/value/profitability targets.
  • Work with Sales Team to achieve Monthly, Quarterly and Yearly achievement of Acquisition and Revenue Targets
  • Develop the sales team and channels
  • Understand market trends, competition from the market and suggest tactical plan to achieve.
  • Build brand image, position and achieve market leadership for Regions.
  • Implement company sales and marketing strategy and harness the full potential of the retail distribution system for all products range.
  • Dimensioning of complete distribution channel; Set distribution benchmarks and monitor performance against the same; Develop and implement Secondary tracking and other related processes for distribution; Expansion of distribution depth and width, conduct distributor audits. Monitor competition distribution strategy and approach constantly

Requirements

  • Bachelors degree in an applicable field of study required
  • Min. 10 - 12 years of experience working Sales / Retail Industry - Prefer from Telco industry
  • Well verse with Distribution
  • Retail and Sales Force Model
  • Excellent written and verbal communication skills
  • Multitasking and decision making skills
  • Statistic - driven mind with an eye for problem solving skills

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


Job Segment: Retail Sales, Marketing Manager, Franchise, Manager, Retail, Marketing, Management, Sales

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