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We are now ONE! #CelcomDigi                                                                                                                                                                                                                                                                  Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Sales Supervisor - Sarawak (Sibu)

Date:  18 Sept 2025
Custom Field 2:  14225
Custom Field 3:  Contract
City:  MY-Sarawak Office
Description: 

Job Description

The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners  to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day-to-day sales activities, ensuring visibility of products in the market, and achieving sales targets. The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with CelcomDigi’s standards, policies, and business objectives.

Responsibilities

  • Lead, coach, and mentor Sales Executives to optimize individual and team performance.
  • Plan and implement strategic initiatives to expand and strengthen channel distribution.
  • Design and execute quarterly tactical sales programs to achieve business targets and KPIs.
  • Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.
  • Track, analyze, and report competitor activities, providing insights and recommendations for improvement.
  • Ensure strong and consistent brand presence across all sales channels and touchpoints.
  • Provide first-line support for system or product-related issues faced by dealers and frontliners, ensuring 
    timely resolution.

Requirements

  • This position is offered on a 2-year fixed-term contract basis.
  • Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience 
    will also be considered.
  • Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the 
    telecommunications or FMCG industry.
  • Proven leadership skills with experience in managing and developing sales teams.
  • Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel 
    partners, and internal stakeholders.
  • Results-driven, highly motivated, and able to work independently in a fast-paced, target-oriented 
    environment.
  • Proficient in analyzing sales data, identifying trends, and formulating action plans.
  • Willing to travel and work outdoors, including weekends and public holidays, as required.
  • Possess own transport and a valid driving license.
  • Tech-savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and 
    services.
  • Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage
Business Unit:  SALES & RETAIL

Job Description

The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners  to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day-to-day sales activities, ensuring visibility of products in the market, and achieving sales targets. The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with CelcomDigi’s standards, policies, and business objectives.

Responsibilities

  • Lead, coach, and mentor Sales Executives to optimize individual and team performance.
  • Plan and implement strategic initiatives to expand and strengthen channel distribution.
  • Design and execute quarterly tactical sales programs to achieve business targets and KPIs.
  • Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.
  • Track, analyze, and report competitor activities, providing insights and recommendations for improvement.
  • Ensure strong and consistent brand presence across all sales channels and touchpoints.
  • Provide first-line support for system or product-related issues faced by dealers and frontliners, ensuring 
    timely resolution.

Requirements

  • This position is offered on a 2-year fixed-term contract basis.
  • Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience 
    will also be considered.
  • Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the 
    telecommunications or FMCG industry.
  • Proven leadership skills with experience in managing and developing sales teams.
  • Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel 
    partners, and internal stakeholders.
  • Results-driven, highly motivated, and able to work independently in a fast-paced, target-oriented 
    environment.
  • Proficient in analyzing sales data, identifying trends, and formulating action plans.
  • Willing to travel and work outdoors, including weekends and public holidays, as required.
  • Possess own transport and a valid driving license.
  • Tech-savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and 
    services.
  • Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team. 

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards. 

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. 


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